Thank you for shopping at Bachhat Online. We want you to have a safe and satisfactory shopping experience. Please read our Refund & Return Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns only under the following conditions:
✔ Wrong product delivered
You received a different item than what you ordered.
✔ Damaged product delivered
Product arrived physically broken or cracked.
✔ Defective / Not Working Product
The product is not functioning properly out of the box.
✔ Incomplete product
Missing accessories or parts inside the box.
2. Conditions for Return Approval
To approve a return request, the following are mandatory:
📌 A. Unboxing Video is Required
The video must clearly show the parcel, sealing, and the complete product unboxing.
Without a valid unboxing video, returns cannot be accepted.
📌 B. Product must be unused
No scratches, damage, stickers removed, or signs of usage.
📌 C. Original packaging required
Box, accessories, manuals, warranty card, and all items must be intact.
📌 D. Time limit
Return request must be raised within:
⏳ 48 hours of delivery
Return requests after 48 hours will not be accepted.
3. Non-Returnable Products
The following items cannot be returned:
CCTV cameras installed or physically mounted
Printers once cartridges are installed
Opened ink/toner cartridges
Software products or digital items
Physical damage caused by customer
Products without original packaging or accessories
“Special Order” or customer-specific orders
Items purchased during clearance sale or discounted offers
If you are unsure, contact us first before opening the product.
4. Replacement Policy
If your return request is approved:
We will arrange for a replacement of the product.
Replacement will be the same model; no model/color change.
If the same product is out of stock, you may choose:
Refund, or
Exchange with another product of similar value.
Replacement processing time: 4–7 working days after we receive the returned product.
5. Refund Policy
Refunds are issued only if:
Replacement is not available, OR
The return request is approved and product is received in original condition.
Refund method:
Online payments → Refunded to the same payment method
UPI, Wallets → Refunded to the same account
COD orders → Refunded to bank account (details required)
Refund time:
5–10 working days after approval.
6. Order Cancellation Policy
Before Shipping:
You may cancel the order without any charge.
After Shipping:
Once the product is shipped, cancellation is not possible.
If you refuse delivery, shipping charges will be deducted from refund.
7. Return Shipping
If return is approved:
In case of wrong/damaged/defective product → Bachhat Online will arrange pickup.
In other cases → Customer may need to send the product back using a reliable courier.
We are not responsible for products lost in transit by the customer.
8. Warranty Claims
If your product has a manufacturer warranty:
Warranty will be honored by the authorized service center.
For issues after usage, kindly contact the brand service center directly.
We can assist with warranty details if needed.
Physical damage, water damage, and mishandling are not covered under warranty.
9. Important Notes
We reserve the right to approve or reject any return request.
Misuse or fraudulent return claims may result in account suspension.
Refunds are issued only after full inspection of the returned product.
Do not ship the product to us unless we approve the return — it will not be accepted.
